- Subject
Art. 1. These General Terms and Conditions are intended to regulate the relations between "Sales Club" Ltd., UIC 207576980, with its registered office and address: Pernik 2300, 35B Blagoy Gebrev Street, and the customers, hereinafter referred to as users, of the online store salesclub.prohereinafter referred to as the “online store.”
II. Supplier Information
Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:
- Name of the Supplier: "Sales Club" Ltd.
- Registered office and business address: Pernik 2300, 35B Blagoy Gebrev Street
- Contact details: Pernik 2300, 35B Blagoy Gebrev Street, e-mail: info@salesclub.pro
- Registration in public registers: UIC 207576980
- Supervisory authorities:
2.1. Commission for Personal Data Protection
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
2.2. Commission for Consumer Protection
Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4, and 6,
tel. 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
III. Characteristics of the Online Store
Art. 3. The online store is accessible at the Internet address salesclub.prothrough which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods/services offered by the online store, including the following:
- To perform lawful actions for browsing the online store and using the services for the provision of information;
- To make electronic statements in connection with the conclusion or execution of contracts with the online store through the interface of the online store’s webpage or through external third-party services available on the Internet;
- To conclude contracts for the purchase, sale, and delivery of the goods/services offered by the online store;
- To make any payments related to the contracts concluded with the online store, in accordance with the payment methods supported by the online store.
- To receive information about new goods/services offered by the online store;
- To view the goods/services, their characteristics, prices, and delivery terms;
- To be informed about their rights arising from the law, primarily through the interface of the online store’s webpage on the Internet;
- To exercise the right of withdrawal from the distance contract for the goods/services offered by "Sales Club" Ltd., for which the right of withdrawal is applicable;
Art. 4. "Sales Club" Ltd. delivers the goods/services and guarantees the rights of the Users provided by law, within the framework of good faith, established practices, and the criteria and conditions of consumer or commercial law.
Art. 5. (1) Users conclude a contract for the purchase and sale of the goods/services offered by the online store through the interface of "Sales Club" Ltd., accessible on the webpage salesclub.pro on the Internet or through another means of distance communication.
(2) Under the purchase and sale contract for goods/services concluded with the Users, "Sales Club" Ltd. undertakes to deliver and transfer ownership of the goods selected by the User through the interface and to provide the services specified by the User through the interface.
(3) Users shall pay the Supplier remuneration for the delivered goods/services in accordance with the terms specified on the website and these General Terms and Conditions. The remuneration is equal to the price announced by the Supplier at the website address on the Internet.
(4) "Sales Club" Ltd. delivers the goods/services ordered by the Users within the timeframes and under the conditions specified by "Sales Club" Ltd. on the online store’s webpage and in accordance with these General Terms and Conditions.
(5) The delivery price, if provided by "Sales Club" Ltd., is determined separately and explicitly from the price of the goods/services.
Art. 6. (1) The User and "Sales Club" Ltd. agree that all statements between them regarding the conclusion and execution of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the website are made by the persons indicated in the data provided by the User when making the payment.
V. Use of the Online Store
Art. 7. (1) In order to use the online store for concluding contracts for the purchase and sale of goods/services, the User must select one or more of the offered goods/services.
(2) By clicking the button to confirm the General Terms and Conditions, the Privacy Policy, and the Cookie Policy of salesclub.pro, the User declares that they are familiar with these General Terms and Conditions, the Privacy Policy, and the Cookie Policy, agree with their content, and undertake to comply with them unconditionally.
(3) When making a purchase, the User undertakes to provide accurate and up-to-date information.
VI. Technical Steps for Concluding a Purchase and Sale Contract
Art. 9. (1) Users use the interface of the webpage of "Sales Club" Ltd. and/or a partner website to conclude contracts for the purchase and sale of the goods/services offered by "Sales Club" Ltd. in the online store.
(2) The contract is concluded in Bulgarian.
(3) The contract between "Sales Club" Ltd. and the User consists of these General Terms and Conditions, available on the website.
(4) The party to the contract with "Sales Club" Ltd. is the User who has requested the purchase of a good/service from the website.
(5) "Sales Club" Ltd. includes in the interface of its website technical means for identifying and correcting errors in the input of information before the statement for concluding the contract is made.
(6) This contract is considered concluded from the moment of acceptance of the General Terms and Conditions through a statement on the website of "Sales Club" Ltd. The purchase and sale contract for a good/service is considered concluded from the moment it is ordered by the User through the interface of "Sales Club" Ltd.
(7) For the conclusion of the purchase and sale contract for a good/service, the Supplier or its business partner expressly notifies the User in an appropriate manner through electronic means.
(8) The statement for concluding the contract and the confirmation of its receipt are considered received when their recipients have the possibility to access them.
(9) "Sales Club" Ltd. provides the goods/services to the Users and is not responsible in cases where the data provided by the Users is false or misleading.
Art. 10. (1) Users conclude the purchase and sale contract with "Sales Club" Ltd. through the following procedure:
– Visiting the online store’s webpage;
– Logging into the system for placing orders in the online store;
– Selecting one or more of the goods/services offered in the online store and adding them to a shopping list;
– Providing delivery details, confirming with a code, and accepting the terms and conditions;
– Selecting the method and time of payment for the price;
– Order confirmation.
- Special Obligations of "Sales Club" Ltd. Consumer Protection
Art. 11. The rules of this Section VI of these General Terms and Conditions apply to Users for whom, based on the data provided for the conclusion of the purchase and sale contract or upon registration in the online store, it can be inferred that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.
Art. 12. (1) The main characteristics of the goods/services offered by "Sales Club" Ltd. are specified in the profile of each good/service in the online store.
(2) The price of the goods/services, including all taxes, is determined by "Sales Club" Ltd. in the profile of each good/service on the online store website.
(3) The value of any postal and transportation costs not included in the price of the goods is determined by "Sales Club" Ltd. and is provided as information to the Users at one of the following moments before the conclusion of the contract:
– In the profile of each of the goods/services on the online store website of "Sales Club" Ltd.;
– When selecting the goods/services for concluding the purchase and sale contract;
(4) The method of payment, delivery, and execution of the contract is determined in these General Terms and Conditions, as well as in the information provided to the User on the website of "Sales Club" Ltd.
(5) The information provided to the Users under this article is current at the time of its display on the website of "Sales Club" Ltd. before the conclusion of the purchase and sale contract.
(6) "Sales Club" Ltd. specifies the terms for receiving the individual goods/services on its website.
(7) "Sales Club" Ltd. or its business partner specifies, before the conclusion of the contract, the total value of the order for all goods/services contained therein.
(8) Users agree that all information required under the Consumer Protection Act may be provided through the interface of the online store platform or by e-mail.
Art. 13. (1) The User agrees that "Sales Club" Ltd. has the right to receive advance payment for the contracts for the purchase and sale of goods/services and their delivery concluded with the User.
Art. 14 (1) Consent for Recording Material
By purchasing a ticket and attending the Sales Club Conference, the participant agrees that "Sales Club" Ltd. has the right to take photos and video recordings during the event. These materials may be used for marketing and advertising purposes, including but not limited to publishing on websites, social networks, advertising campaigns, and other public channels.
(2) Right to Refuse Public Use of Image
If individuals appear in the recorded material, participants have the right to submit a written request to refuse its public use. Such a request must be sent to the e-mail address info@salesclub.pro
. In case of submitting a refusal, "Sales Club" Ltd. undertakes to take the request into account and to discontinue the future use of the respective material, without being obliged to remove materials already published before the request was made.
(3) Exceptions and Liabilities
The exceptions and rules related to personality rights and the use of photo and video materials apply in accordance with the applicable legislation, including the Copyright and Related Rights Act and Regulation (EU) 2016/679 on the protection of personal data (General Data Protection Regulation).
Art. 15. (1) The User has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract within 14 days, starting from the date of acceptance of the goods, by using the standard withdrawal form available on the website of "Sales Club" Ltd. Information on exercising the right of withdrawal is available on the website of "Sales Club" Ltd. Users may also use another unambiguous statement that can be recorded on a durable medium.
(2) The right of withdrawal under paragraph 1 does not apply in the following cases:
- for the supply of goods/services provided according to the consumer’s requirements or by their individual order;
- for the supply of goods/services which, by their nature, may deteriorate in quality or have a short shelf lif
- for the supply of sealed goods which were unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
- for the supply of goods which, after delivery and due to their nature, have been inseparably mixed with other goods;
- for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
- for the supply of newspapers, magazines, and other periodicals, with the exception of subscription contracts for the supply of such publications;
(3) When the Supplier has not fulfilled its obligations to provide information as specified in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within one year and 14 days, starting from the date of receipt of the goods. When the information is provided to the User within the withdrawal period, that period begins to run from the date of its provision. The User has the right to submit the withdrawal statement under this article directly to "Sales Club" Ltd. through the standard withdrawal form available on the website of "Sales Club" Ltd.
(4) In the event that the User has exercised the right of withdrawal from a distance contract or from a contract concluded outside the commercial premises, "Sales Club" Ltd. shall reimburse all amounts received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which it was informed of the User's decision to withdraw from the contract. "Sales Club" Ltd. shall reimburse the amounts received using the same payment method used by the User in the original transaction, unless the User has expressly agreed to the use of another payment method, provided that this does not entail any costs for the User.
(5) The User has the right to withdraw from the purchased ticket within 14 days from the date of ticket purchase. In this case, the User is obliged to notify the Organizer electronically at the e-mail address: info@salesclub.pro
. If the 14-day period is observed, the Organizer shall refund 100% of the amount paid by the User via bank transfer.
(6) When exercising the right of withdrawal, the costs for returning the delivered goods are borne by the User, and the return costs are deducted from the amount the User has paid under the contract. "Sales Club" Ltd. is not obliged to refund additional delivery costs when the User has explicitly chosen a delivery method different from the cheapest standard delivery offered by "Sales Club" Ltd.
(7) The User undertakes to store the goods received from "Sales Club" Ltd. and to ensure the preservation of their quality and safety during the period under paragraph 1.
(8) The User may exercise their right of withdrawal from the contract with the Supplier by submitting a written statement to "Sales Club" Ltd. through the standard withdrawal form available on the online store website.
(9) When "Sales Club" Ltd. has not offered to collect the goods itself, it may withhold reimbursement of the User’s payments until it has received the goods or until the User provides proof that the goods have been sent back, whichever occurs first.
(10) "Sales Club" Ltd. does not offer consumers the option of a free withdrawal from an already purchased good/service and a refund of the payment made under an already concluded contract with a business partner of "Sales Club" Ltd. providing the specific good/service.
Art. 15. (1) The delivery time of the goods/services and the starting point from which it begins to run are determined individually for each good/service when concluding the contract with the consumer through the website of “Sales Club” Ltd. and/or that of its commercial partner, except in cases where the goods/services are ordered as part of a single delivery.
(2) In the event that the consumer and “Sales Club” Ltd. have not agreed on a delivery period, the delivery time for the goods/services is 30 working days, starting from the day following the submission of the consumer’s order to the Supplier through the website of the online store and/or that of its commercial partner.
(3) If “Sales Club” Ltd. is unable to fulfill the contract because it no longer provides the ordered goods/services, it is obliged to notify the Consumer and refund the amounts paid by them.
Article 16. (1) “Sales Club” Ltd. provides the goods/services to the consumer after verifying that the requirements for providing information to the consumer, in accordance with the Consumer Protection Act, have been fulfilled.
(2) The User and “Sales Club” Ltd. agree that the requirements under paragraph 1 shall be considered fulfilled if the verification is carried out by a person who, under the circumstances, can reasonably be assumed to convey the information to the User – the party to the contract.
VII. Other Terms and Conditions
Art. 17. „Sales Club“ Ltd. delivers and hands over the goods to the User within the period specified at the time of concluding the contract.
Art. 18. The User must inspect the goods at the moment of delivery and handover by „Sales Club“ Ltd. and, if they do not meet the requirements, immediately notify „Sales Club“ Ltd. of this.
VIII. Personal Data Protection
Art. 19. (1) „Sales Club“ Ltd. takes measures to protect the personal data of the User in accordance with the Personal Data Protection Act.
(2) For reasons of personal data security, “Sales Club” Ltd. will send the data only to the email address provided by the Users.
(3) “Sales Club” Ltd. adopts and publishes on its website a Privacy Policy.
(4) Users agree that “Sales Club” Ltd. has the right to process their personal data necessary for the fulfillment of orders in the online store and for the execution of the contract.
Art. 20. At any time, “Sales Club” Ltd. has the right to require the User to identify themselves and to verify the authenticity of the actions they have performed within the website.
IX. Amendment and Access to the General Terms and Conditions
Art. 21. These General Terms and Conditions may be amended at any time by “Sales Club” Ltd.
Art. 22. “Sales Club” Ltd. publishes these General Terms and Conditions on the website of the online store, together with all additions and amendments thereto.
X. Termination
Art. 23. These Terms and Conditions and the User’s agreement with “Sales Club” Ltd. shall be terminated in the following cases:
– in the event of the termination and liquidation or declaration of bankruptcy of either party to the agreement;
– by mutual agreement of the parties in writing;
– unilaterally, with prior notice by either party in the event of non-fulfillment of the obligations by the other party;
– in the event of objective impossibility for either party to fulfill its obligations under the contract;
– in the event of seizure or sealing of the equipment by government authorities;
– in the event of exercising the right of withdrawal pursuant to Article 55, paragraph 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the respective ordered goods/services is terminated, if the right of withdrawal from the contract is applicable to the respective category of goods/services.
XI. Other Terms and Conditions
Article 24. The potential invalidity of any provision of these general terms and conditions shall not affect the validity of the entire contract.
Article 25. For matters not regulated in this contract, related to its performance and interpretation, the laws of the Republic of Bulgaria shall apply.
Article 26. All disputes between the parties to this contract shall be resolved by the competent court or the Consumer Protection Commission.
STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL
To “Sels Club” Ltd.
City of Pernik 2300, 35V Blagoy Gebrev St., UIC 207576980
I hereby notify that I withdraw from the contract of purchase I concluded for the following goods/services:
…………………………………………………. /описание на продукта/
The goods were ordered on ………………….
The goods were received on …………………. /enter the date of receipt by the consumer/
………………………………………………………………………../Име на потребителя/
City/Town……………………………………………………………. /Consumer’s Address/
………………. …………………………….
/Date/ /Consumer’s Signature/
The consumer has the right to unconditionally withdraw from a distance contract or an off-premises contract within 14 days, without bearing any costs, except for delivery costs if they chose a method of delivery other than the seller’s standard, least expensive option, as well as the costs of returning the goods.
The 14-day period shall commence on the date of:
– conclusion of the contract – in the case of a service contract;
– receipt of the goods by the consumer or by a third party other than the carrier
Within 14 days of expressing the intention to withdraw from the contract, the consumer must return the goods to the seller. Within 14 days from the date on which the seller was notified of the consumer’s decision to withdraw from the contract, the seller shall refund all amounts received from the consumer, including delivery costs.
