Terms and conditions
- Subject
Art. 1. These general terms and conditions are intended to regulate the relations between "Sales Club" Ltd., UIC 207576980, with its registered office and address at: Pernik 2300, 35B "Blagoy Gebrev" St., and the clients, hereinafter referred to as users, of the online store. salesclub.pro, hereinafter referred to as the "online store".
II. Supplier information
Art. 2. Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:
- Name of the Supplier: "Sales Club" Ltd.
- Registered office and address of operation: Pernik 2300, 35B "Blagoy Gebrev" St.
- Correspondence details: Pernik 2300, 35B "Blagoy Gebrev" St., email: info@salesclub.pro
- Registration in public registers: UIC 207576980
- Supervisory authorities:
2.1. Commission for Personal Data Protection
Address: Sofia 1592, 2 "Prof. Tsvetan Lazarov" Blvd.
Phone: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
2.2. Consumer Protection Commission
Address: 1000 Sofia, Slavyakov Square No. 4A, 3rd, 4th, and 6th floors.
Phone: 02 / 980 25 24
fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
III. Features of the online store
Art. 3. The online store is accessible at the following internet address: salesclub.pro, through which Users have the opportunity to conclude contracts for the purchase and delivery of goods/services offered by the online store, including the following:
- To carry out lawful actions for browsing the online store and using the services for providing information;
- To make electronic statements related to the conclusion or execution of contracts with the online store through the interface of the online store's page or through external services of third parties available on the Internet;
- To conclude contracts for the purchase and delivery of goods/services offered by the online store;
- To make any payments related to the contracts concluded with the online store, in accordance with the payment methods supported by the online store.
- To receive information about new goods/services offered by the online store;
- To browse the goods/services, their features, prices, and delivery terms;
- To be notified of the rights arising from the law, primarily through the interface of the online store's page on the Internet;
- To exercise the right of withdrawal from the contract concluded at a distance for the goods/services offered by "Sales Club" Ltd., for which the right of withdrawal from the contract applies;
Art. 4. "Sales Club" Ltd. delivers the goods/services and guarantees the rights of the Users as provided by law, within the framework of good faith, accepted practices, and the criteria and conditions of consumer or commercial law.
Art. 5. (1) Users conclude a sales contract for the goods/services offered by the online store through the interface of "Sales Club" Ltd., accessible on the page. salesclub.pro on the Internet or through another means of remote communication.
(2) Under the contract for the purchase and sale of goods/services concluded with the Users, "Sales Club" Ltd. undertakes to deliver and transfer ownership of the specified goods to the User through the interface, and to provide the specified services to the User through the interface.
(3) Users shall pay the Supplier a fee for the delivered goods/services in accordance with the terms specified on the website and these general terms and conditions. The fee is equal to the price announced by the Supplier on the website address on the Internet.
(4) "Sales Club" Ltd. delivers the goods/services ordered by the Users within the timeframes and under the conditions specified by "Sales Club" Ltd. on the online store's page and in accordance with these general terms and conditions.
(5) The delivery cost, if provided by "Sales Club" Ltd., is determined separately and explicitly from the price of the goods/services.
Art. 6. (1) The User and "Sales Club" Ltd. agree that all statements between them regarding the conclusion and execution of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
(2) It is presumed that the electronic statements made by the Users on the website are made by the individuals specified in the information provided by the User during the payment process.
V. Use of the online store
Art. 7. (1) In order to use the online store for concluding purchase and sale contracts for goods/services, the User must select one or more of the offered goods/services.
(2) By clicking the button to confirm the general terms and conditions, the privacy policy, and the cookie policy of salesclub.pro, the User declares that they are familiar with these general terms and conditions, the privacy policy, and the cookie policy, agrees with their content, and undertakes to unconditionally comply with them.
(3) When making a purchase, the User is obliged to provide accurate and up-to-date information.
VI. Technical steps for concluding a purchase and sale contract
Art. 9. (1) Users use the interface of the "Sales Club" Ltd. page and/or partner website to conclude purchase and sale contracts for the goods/services offered by "Sales Club" Ltd. in the online store.
(2) The contract is concluded in Bulgarian.
(3) The contract between "Sales Club" Ltd. and the User consists of these general terms and conditions, available on the website.
(4) The party to the contract with "Sales Club" Ltd. is the User who has declared the purchase of goods/services from the website.
(5) "Sales Club" Ltd. includes technical means on its website interface to detect and correct errors in entering information before the statement to conclude the contract is made.
(6) This contract is considered concluded from the moment of acceptance of the general terms and conditions through a statement on the "Sales Club" Ltd. website. The purchase and sale contract for goods/services is considered concluded from the moment the User requests it through the "Sales Club" Ltd. interface.
(7) For the conclusion of the purchase and sale contract for goods/services, the Supplier or its commercial partner explicitly notifies the User in an appropriate manner through electronic means.
(8) The statement for concluding the contract and the confirmation of its receipt are considered to be received when their recipients have the ability to access them.
(9) "Sales Club" Ltd. provides the goods/services to the Users and is not responsible if the information provided by the Users is incorrect or misleading.
Art. 10. (1) Users conclude the purchase and sale contract with "Sales Club" Ltd. through the following procedure:
- Visiting the online store's page;
- Logging into the system for placing orders on the online store;
- Selecting one or more of the offered goods/services from the online store and adding them to the shopping list;
- Providing delivery information, confirming with a code, and accepting the terms and conditions;
- Choosing the method and timing for payment of the price;
- Confirming the order.
- Special obligations of "Sales Club" Ltd. Protection of consumers
Art. 11. The rules of this section VI of these general terms and conditions apply to Users for whom, based on the information provided for the conclusion of the purchase and sale contract or during registration on the online store, it can be inferred that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and the Council of October 25, 2011.
Art. 12. (1) The main characteristics of the goods/services offered by "Sales Club" Ltd. are specified in the profile of each good/service on the online store.
(2) The price of the goods/services, including all taxes, is determined by "Sales Club" Ltd. in the profile of each good/service on the online store's website.
(3) The cost of any postal and transportation expenses not included in the price of the goods is determined by "Sales Club" Ltd. and is provided to the Users as information at one of the following moments before the conclusion of the contract:
- In the profile of each good/service on the "Sales Club" Ltd. online store website;
- When selecting the goods/services for the conclusion of the purchase and sale contract;
(4) The method of payment, delivery, and execution of the contract is determined in these general terms and conditions, as well as the information provided to the User on the "Sales Club" Ltd. website.
(5) The information provided to the Users under this article is accurate as of the moment it is displayed on the "Sales Club" Ltd. website before the conclusion of the purchase and sale contract.
(6) "Sales Club" Ltd. specifies the conditions for receiving individual goods/services on its website.
(7) "Sales Club" Ltd. or its commercial partner specifies, before the conclusion of the contract, the total value of the order for all the goods/services included in it.
(8) Users agree that all information required by the Consumer Protection Act may be provided through the platform's interface on the online store or via email.
Art. 13. (1) The User agrees that "Sales Club" Ltd. has the right to accept advance payment for the concluded purchase and sale contracts for goods/services and their delivery.
Art. 14 (1) Consent for recording material
By purchasing a ticket and attending the Sales Club Conference, the participant agrees that "Sales Club" Ltd. has the right to capture photographic and video material during the event. These materials may be used for marketing and promotional purposes, including but not limited to, publication on websites, social media, advertising campaigns, and other public channels.
(2) Rights to object to the public use of the image
If individuals appear in the captured material, participants have the right to submit a written request to object to its public use. Such a request must be submitted to the email address info@salesclub.pro. In the event of a refusal, "Sales Club" Ltd. is obligated to consider the request and cease the use of the respective material in the future, without the obligation to remove materials that have already been published prior to the submission of the request.
(3) Exceptions and liabilities
Exceptions and rules related to personal rights and the use of photographic and video materials are applied in accordance with the applicable legislation, including the Copyright and Related Rights Act and Regulation (EU) 2016/679 regarding the protection of personal data (General Data Protection Regulation).
Art. 15. (1) The User has the right, without owing compensation or penalty and without providing a reason, to withdraw from the concluded contract within 14 days from the date of receipt of the goods, using the standard withdrawal form available on the "Sales Club" Ltd. website. Information about exercising the right of withdrawal is available on the "Sales Club" Ltd. website. Users may also use another unambiguous statement, which may be recorded on a durable medium.
(2) The right of withdrawal under paragraph 1 does not apply in the following cases:
- for the delivery of goods/services provided according to the user's specifications or for their individual order;
- for the delivery of goods/services that, due to their nature, may deteriorate in quality or have a short shelf life;
- for the delivery of sealed goods that have been opened after delivery and cannot be returned for reasons related to hygiene or health protection;
- for the delivery of goods that, after being delivered, have been mixed with other goods due to their nature and cannot be separated;
- for the delivery of sealed audio recordings, video recordings, or sealed computer software that have been opened after delivery;
- for the delivery of newspapers, magazines, and other periodicals, except for contracts for subscriptions for the delivery of such publications;
(3) When the Supplier has not fulfilled its obligations to provide information as defined in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within one year and 14 days from the date of receipt of the goods. When the information is provided to the user within the withdrawal period, the period starts from the date of its provision. The User has the right to submit the withdrawal statement under this article directly to "Sales Club" Ltd. through the standard withdrawal form available on the "Sales Club" Ltd. website.
(4) In the event that the User has exercised their right of withdrawal from the distance contract or from the contract concluded outside the commercial establishment, "Sales Club" Ltd. will refund all amounts received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which it was informed of the User's decision to withdraw from the contract. "Sales Club" Ltd. will refund the amounts received using the same payment method used by the user in the original transaction, unless the user has expressly agreed to use a different payment method, provided that this does not incur any costs for the User.
(5) The User has the right to withdraw from the purchased ticket within 14 days from the date of purchase. In this case, the user is required to notify the organizer electronically at the email address: info@salesclub.pro. If the 14-day period is adhered to, the Organizer will refund 100% of the amount paid by the User via bank transfer.
(6) When exercising the right of withdrawal, the costs of returning the delivered goods are borne by the user, and the return shipping costs will be deducted from the amount paid by the User under the contract. "Sales Club" Ltd. is not obliged to refund the additional delivery costs when the User has expressly chosen a method of delivery different from the cheapest standard delivery option offered by "Sales Club" Ltd.
(7) The User is obliged to keep the goods received from "Sales Club" Ltd. and ensure the preservation of their quality and safety during the period under paragraph 1.
(8) The User may exercise their right of withdrawal from the contract with the Supplier by submitting a written statement to "Sales Club" Ltd. using the standard withdrawal form available on the online store's website.
(9) When "Sales Club" Ltd. has not offered to collect the goods itself, it may withhold the payment of the amounts to the user until it receives the goods or until the User provides proof that the goods have been returned, whichever occurs first.
(10) "Sales Club" Ltd. does not offer users the option for a free withdrawal of already purchased goods/services and the return of payments made under an already concluded contract with a commercial partner of "Sales Club" Ltd. offering the specific goods/service.
Art. 15. (1) The delivery time for the goods/service and the starting point from which it begins is determined for each good/service individually when concluding the contract with the user through the "Sales Club" Ltd. website and/or that of its commercial partner, unless the goods/services are ordered for a single delivery.
(2) In the event that the user and "Sales Club" Ltd. have not specified a delivery period, the delivery time for the goods/services is 30 working days, starting from the day following the submission of the user's order to the Supplier through the online store's website and/or that of its commercial partner.
(3) If "Sales Club" Ltd. is unable to fulfill the contract because it no longer provides the ordered goods/services, it is obligated to notify the User and refund the amounts paid by the User.
Art. 16. (1) "Sales Club" Ltd. provides the goods/services to the user after verifying the fulfillment of the requirements for providing information to the user in accordance with the Consumer Protection Act.
(2) The User and "Sales Club" Ltd. agree that the requirements of paragraph 1 will be considered fulfilled if the verification is carried out by a person who, under the circumstances, can be inferred to have passed on the information to the user – the party to the contract.
VII. Other Terms
Art. 17. "Sales Club" Ltd. delivers and transfers the goods to the User within the time period specified at the conclusion of the contract.
Art. 18. The User must inspect the goods at the time of delivery and transfer by "Sales Club" Ltd., and if they do not meet the requirements, the User must immediately notify "Sales Club" Ltd. about this.
VIII. Protection of Personal Data
Art. 19. (1) "Sales Club" Ltd. takes measures to protect the User's personal data in accordance with the Personal Data Protection Act.
(2) For security reasons regarding the personal data of the Users, "Sales Club" Ltd. will send the data only to the email address provided by the Users.
(3) "Sales Club" Ltd. adopts and publishes its Privacy Policy on its website.
(4) Users agree that "Sales Club" Ltd. has the right to process their personal data necessary for fulfilling orders in the online store and executing the contract.
Art. 20. At any time, "Sales Club" Ltd. has the right to require the User to verify their identity and confirm the accuracy of the actions they have taken on the website.
IX. Modification and Access to the Terms and Conditions
Art. 21. These general terms and conditions may be modified at any time by "Sales Club" Ltd.
Art. 22. "Sales Club" Ltd. publishes these general terms and conditions on the online store's website, along with any additions and amendments to them.
X. Termination
Art. 23. These general terms and the User's contract with "Sales Club" Ltd. are terminated in the following cases:
- in the event of termination and liquidation or declaration of bankruptcy of one of the parties to the contract;
- by mutual agreement of the parties in writing;
- unilaterally, with notice from either party in case of non-fulfillment of obligations by the other party;
- in case of objective impossibility for either party to fulfill its obligations under the contract;
- in the event of seizure or sealing of the equipment by government authorities;
- in the event of exercising the right of withdrawal in accordance with Article 55, paragraph 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the specific ordered goods/service is terminated, if the right of withdrawal from the contract applies to the respective category of goods/services.
XI. Other Terms
Art. 24. The potential invalidity of any provision of these general terms and conditions will not lead to the invalidity of the entire contract.
Art. 25. For issues not addressed in this contract, related to its execution and interpretation, the laws of the Republic of Bulgaria shall apply.
Art. 26. Any disputes between the parties to this contract will be resolved by the competent court or the Consumer Protection Commission.
STANDARD WITHDRAWAL FORM
To: "Sales Club" Ltd.
Town of Pernik 2300, 35V Blagoy Gebrev Street, UIC 207576980
I hereby notify you that I am withdrawing from the contract I concluded for the purchase of the following goods/services:
product description
The goods were ordered on ………………….
The goods were received on …………………. /indicate the date of receipt by the consumer/
………………………………………………………………………../Name of the consumer/
Town/Village: ………………………………………………………. /Address of the consumer/
………………. …………………………….
/Date/ /Signature of the consumer/
The consumer has the right to withdraw unconditionally from a distance contract or an off-premises contract within 14 days without incurring any costs, except for delivery costs if a delivery method other than the trader’s standard, least expensive option was chosen, as well as the costs for returning the goods.
The 14-day period begins to run from the date of:
– the conclusion of the contract – in the case of a service contract;
– the consumer or a third party, other than the carrier, receiving the goods;
Within 14 days of notifying their intention to withdraw from the contract, the consumer must return the goods to the trader. Within 14 days from the date on which the trader was informed of the consumer's decision to withdraw, the trader shall refund all amounts received from the consumer, including delivery costs.